Refund policy

 

Return Policy

​​If you have received a wrong or faulty order, please contact us via Des Optics Careline: +6019 - 349 3963.

DesOpticsGroup.com products will be carefully inspected to ensure quality and correct items before mailing out.

SALE items are strictly non-exchangeable and non refundable.

​In all instances (save returns to us as undeliverable) you should contact our customer services at via Des Optics Careline: +6019 - 349 3963 to request a return and the relevant return address. A refund or replacement will be issued to you following the receipt at that address within 30 days of that date. If goods are returned as undeliverable, you will be contacted by email for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the return of the goods, then a refund will be made within 30 days of that date.

If you are in Miri, we will pick up the item. The shipping cost of the return from other places must be paid by the customer. The responsibility of the package delivery is held upon the customer.