Shipping policy
Upon receive full payment, we will proceed with the order.
Once our laboratory has cut the lenses to fit your specifications, we'll try as hard as we can to get your glasses to you as fast as possible. This will take 2 working days. There after, we will send to courier service which take another 2-10 working days to reach our customer, depends on your delivery address.
What if you received an defected item?
In the unlikely event that there is a defect in your item, email us at hello.desopticsgroup@gmail.com on the day right after you receive your items (for justification) in the following format:
-
Subject: DEFECTIVE ITEM ORDER NO. XXX
Purchased Item:
Order Date:
Please take note that EXCHANGES are inspected upon receipt/invoice and will only be made once customer has mailed back the item(s) in good condition. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging. Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.
*Do not ever try to create your own defects (we will able to inspect the defects) as we will strictly ask for full refund for the glasses and exchange of item is not allowed, future purchase will not be entertain* This had happened few times where customer intentionally tear the glasses or create their own defects due to their own reason!* Please be considerate.
We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:
- Size does not fit.
- Change of mind.
- Damage of item due to own negligence.
- Incomplete / incorrect addresses given by customer.
- Please take note that the REFUND process may take up to 5 working days.
- Strictly NO cash refund.
- We will reimburse normal postage for defected / wrong item(s) sent to customer.
Should you have any questions, kindly contact us at hello.desopticsgroup@gmail.com.